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contact@arvixonel.com +65-8555-6429

FAQs

No, we operate online only, through our official store. You must visit our official website and go to collections to get access to our store. Here, you’ll find all our handbags and can purchase directly from it as well.
No, we offer deliveries and shipping within the territories of Singapore only. At present, we don’t have any option for international shipping and deliveries. Orders bearing international addresses are not accepted from our end.
We ship each product within 1 business day, after cautious and thorough checking, packaging, and internal processing. Once shipped, the order reaches its destination within 1-2 business days. Thus, all orders are completed within 2-3 business days in Singapore.
Yes, cancellation of an order is available, but only until the order is still with us and has not been shipped. After the order is dispatched and is with our delivery partners, we don’t accept any cancellation requests. Thus, you have 1 business day to place a cancellation request.
Yes, return of orders are available if they arrive damaged. Even if a wrong item is delivered to your address, you can place a return request. You have 30 days from the day of delivery to place such a request. We ensure free returns and manage the entire process if approved.
No there are no restocking fees or any return fee that we charge from our customers. We understand that you’ve chosen us for your convenience, and thus, we manage everything from our end to ensure that your experience is smooth with us, always.