Welcome to Arvixonel. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Arvixonel, concerning your access to and use of our digital retail platform. By accessing our website and engaging in the purchase of our handbags, you agree that you have read, understood, and agreed to be bound by all of these terms. Our operations are localized strictly within Singapore, and our governance is anchored in the statutes of Singapore, specifically including the Personal Data Protection Act (PDPA).

1. Operational Jurisdiction and Eligibility

Arvixonel is a Singaporean entity. We do not maintain any international operations, nor do we facilitate transactions for individuals residing outside the territories of Singapore. By using this platform, you represent and warrant that you are a resident of Singapore and that you possess the legal capacity to enter into a binding contract under Singaporean law. Our services are intended for end consumers; any unauthorized commercial resale of our handbags is strictly prohibited.

2. The Trust-Based Transaction Model (COD)

To foster a transparent relationship with our community, Arvixonel operates exclusively on a Cash on Delivery (COD) basis.

  • Payment Requirement: You are not required to provide credit card or digital payment information at the time of checkout.
  • Finalization: The contract for sale is considered finalized only when the product is delivered to your Singaporean address and the physical payment is collected by our authorized courier.
  • Validation: We reserve the right to verify the authenticity of an order via telephone or email before dispatching the goods to ensure the security of our logistics network.

3. Order Processing and Shipping Protocols

Our shipping and fulfillment practices are designed for predictability.

  • Internal Handling: Every order undergoes a mandatory processing period of 1 business day. This time is utilized for validation, packaging, and logistics preparation.
  • Transit Timelines: Once the order leaves our facility, transit typically spans 1 to 2 business days. The total duration from order placement to delivery at your doorstep is 2 to 3 business days.
  • No Cost Delivery: All deliveries within Singapore are provided free of cost. Arvixonel does not apply hidden surcharges or regional fees.
  • Address Accuracy: It is the sole responsibility of the user to provide an accurate and complete Singaporean address. Errors in the provided data may result in delivery failure or significant delays.

4. Order Cancellation Clause

Arvixonel understands that circumstances may change after an order is placed. However, due to our streamlined fulfillment system, there is a specific window for modifications.

  • Cancellation Window: You may cancel your order at any time until it has been dispatched for shipping. As our internal processing takes 1 business day, you generally have a 24-hour window from the moment of order placement to request a cancellation.
  • Post-Dispatch: Once an order has been handed over to our local logistics partners, it can no longer be cancelled. At that stage, the transaction must proceed to delivery, and any subsequent issues must be handled under our Return and Refund Policy.
  • Process: To request a cancellation, you must send an email to contact@arvixonel.com with your order number. A cancellation is only considered valid once you receive a confirmation email from our team.

5. Return and Refund Framework

Arvixonel maintains a unique and customer-centric return policy to ensure satisfaction with our handbag collections.

  • 30-Day Window: You have 30 calendar days from the date of delivery to initiate a return request.
  • Eligibility: Returns are only accepted if the handbag is physically damaged upon arrival or if the incorrect item was delivered.
  • Complimentary Pickup: We arrange for a free collection of the item from your Singaporean address at your convenience. No restocking or return fees are applied.
  • Inspection: Returned items are inspected within 1 business day of reaching our facility.
  • Refund Method:As all original payments are made via COD, refunds are issued strictly through bank transfers. We will request your Singaporean bank details via our official email.
  • Timelines: Refunds are processed within 1 business day of approval, though the funds may take 7 to 8 business days to reflect in your account depending on your banking institution.

6. Personal Data Protection Act (PDPA) Compliance

Your privacy is a core priority for Arvixonel. In accordance with the Personal Data Protection Act (PDPA) of Singapore, we manage your information with the following principles:

  • Consent: By providing your name, contact details, and address, you consent to Arvixonel using this data for the purpose of order fulfillment and communication.
  • Purpose Limitation: We collect only the data necessary for the transaction. For refunds, we collect bank details solely to facilitate the transfer of funds.
  • Data Security: We employ administrative and physical safeguards to protect your personal data from unauthorized access or disclosure.
  • Retention: We retain your data only for as long as necessary to fulfill our business and legal obligations within Singapore.
  • Rights of Access: Under the PDPA, you have the right to request access to the personal data we hold about you and to request corrections to any inaccuracies.

7. User Obligations and Conduct

As a user of the Arvixonel platform, you agree to:

  1. Provide truthful and accurate information during the order process.
  2. Refrain from using the platform for any fraudulent or illegal purposes.
  3. Respect the intellectual property rights of Arvixonel, including our brand name, handbag designs, and website content.
  4. Ensure that the individual receiving the COD delivery is authorized to make the payment.

8. Limitation of Liability

Arvixonel shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to access our digital platform. While we strive to ensure that all handbags are delivered in an undamaged state, our liability is strictly limited to the replacement of the product or a full refund of the purchase price as outlined in our policies. We are not responsible for delays caused by external factors such as severe weather or logistics disruptions beyond our control within Singapore.

9. Intellectual Property Rights

All content on the Arvixonel website, including text, graphics, logos, and handbag designs, is the property of Arvixonel and is protected by Singaporean and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

10. Modifications to Terms and Conditions

Arvixonel reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically to remain informed of our current practices.

11. Governing Law and Dispute Resolution

These Terms and Conditions and your use of our platform are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore. We encourage customers to resolve any grievances through direct communication with our team at contact@arvixonel.com before pursuing formal legal action.

12. Contact Information

If you have any questions regarding these Terms and Conditions or our compliance with the PDPA, please contact us:

Entity Name: Arvixonel

Location: Singapore

Email: contact@arvixonel.com

Last Updated: 2026